Stream: JIRA/Confluence
Topic: Attachment question?
Bryn Rhodes (Jan 08 2020 at 21:05):
I'm trying to attach a document to this tracker: J#23799, but it won't let me attach. Is that because I don't have rights or because it's already a resolved item?
Bryn Rhodes (Jan 08 2020 at 21:05):
I tried marking it unapplied and it still wouldn't let me attach.
David Johnson (Jan 08 2020 at 21:14):
Bryn, it looks like you have the permissions you need within the project. I am not familiar with this project but have done a little poking and can tell you that based on permissions, you have what you need to apply attachments.
David Johnson (Jan 08 2020 at 21:15):
I'm wondering if the project's state of Applied stops allowing for attachments. I'm not sure, but that's my next guess.
David Johnson (Jan 08 2020 at 21:15):
And Josh Procious is out until late next week. :sweat:
Lloyd McKenzie (Jan 08 2020 at 22:46):
I suspect it's because it's resolved. We don't allow comments or attachments to resolved items because the problem is that proponents attach stuff to resolved issues and no-one looks at it (because the issue is already 'dealt with'. What's your use-case for attaching something to an applied item?
Bryn Rhodes (Jan 09 2020 at 19:15):
We missed attaching the documentation for the change, so it's just supporting documentation for what's already been applied.
Bryn Rhodes (Jan 09 2020 at 19:15):
So I should re-open it, attach the document and then re-resolve it with the same vote information?
Bryn Rhodes (Jan 09 2020 at 20:32):
So I did that, but that was a lot of updating. Re-opening cleared all the values, so I had to re-enter everything (which I had to parse out of the comment that saved the information). Is there anyway to make that process a little smoother? I understand (and like) not being able to attach to a closed ticket, but why does it clear all of the disposition information?
Lloyd McKenzie (Jan 09 2020 at 20:42):
Generally when you re-open it's because you've voted to re-open - so it copies the old disposition into a comment and allows you to vote the new disposition.
Lloyd McKenzie (Jan 09 2020 at 20:43):
Re-opening because you need to attach something that should previously have been attached wasn't really considered in the use-cases. My leaning there might be to just pass whatever it is to an administrator to attach if you don't want to go through the re-open/re-close.
Bryn Rhodes (Jan 09 2020 at 20:47):
Understood, thanks Lloyd. I'll use that process in the future (I'll actually make sure these get posted before we close :)).
Last updated: Apr 12 2022 at 19:14 UTC
