Stream: Zulip
Topic: Confirmation email not being sent
Mike Ross (Sep 10 2020 at 19:30):
One of our Patient Track users can't get access to zulip. They have registered, and it says the email has been sent, but they are not seeing it. They have checked their spam. Is there anything else they can try?
Mike Ross (Sep 10 2020 at 19:38):
He ended up using a google account to get access via SSO.
Tim Abbott (Nov 19 2020 at 19:37):
@Mike Ross generally for this one should contact their IT -- in past cases that we've investigated, it turns out to be a problem with a corporate email filtering system that was configured to ignore all emails sent by Zulip's third-party transactional email provider (Mandrill).
Last updated: Apr 12 2022 at 19:14 UTC
