Stream: connectathon mgmt
Topic: Whova issues
Jan Oldenburg (Sep 10 2020 at 21:24):
I've been trying to use Whova on my mac all day and the audio quality on the zoom sessions is truly terrible. I have rebooted several times and tried both wired (at 450 mbps) and wireless, to no avail. This has never happened in regular zoom meetings using Chrome. Any ideas? Whova support has been unresponsive
Jan Oldenburg (Sep 10 2020 at 21:25):
I'll also note that it's irritating to pay this much for a virtual conference where audio isn't working and I can't get support!
Lloyd McKenzie (Sep 11 2020 at 03:00):
@Sandra Vance
Josh Mandel (Sep 11 2020 at 03:15):
If you want to try connecting directly to zoom, it is possible to look at the source for a whova page and extract the meeting ID from it.
Josh Mandel (Sep 11 2020 at 03:15):
I have needed to do this as well to get it to work properly.
Sandy Vance (Sep 11 2020 at 10:32):
Jan Oldenburg said:
I've been trying to use Whova on my mac all day and the audio quality on the zoom sessions is truly terrible. I have rebooted several times and tried both wired (at 450 mbps) and wireless, to no avail. This has never happened in regular zoom meetings using Chrome. Any ideas? Whova support has been unresponsive
Hi Jan -
I am so sorry you are experiencing issues with your mac. Please let us know which sessions you are trying to enter and we will make sure you can fully participate.
Sandy Vance (Sep 11 2020 at 10:33):
Jan Oldenburg said:
I've been trying to use Whova on my mac all day and the audio quality on the zoom sessions is truly terrible. I have rebooted several times and tried both wired (at 450 mbps) and wireless, to no avail. This has never happened in regular zoom meetings using Chrome. Any ideas? Whova support has been unresponsive
@Bryn Evans @Mary Ann Boyle
Mary Ann Boyle (Sep 11 2020 at 10:34):
Hello Jan. Yes, please let me know what sessions you are trying to attend and @Bryn Evans and I can help you.
Last updated: Apr 12 2022 at 19:14 UTC
