Stream: social
Topic: Zulip app - false notifications
Dave deBronkart (Jul 05 2020 at 13:15):
I have a persistent false notification number on the iPhone app icon. No notification is shown when I open it, and chat.fhir.org shows no unanswered notification. I've tried the usual - turn notifications on/off, even uninstalling / reinstalling; when I reinstalled, the "1" was there even before I told it what server to connect to! WTH?
Lloyd McKenzie (Jul 05 2020 at 13:48):
@Tim Abbott Is this a known issue? (It's not one I've seen on my own iPhone...)
Dave deBronkart (Jul 05 2020 at 14:03):
Hm - upon reinstalling, it made me re-enter uname & pwd, and NOW the false notification is gone. Strange, though.
Dave deBronkart (Jul 05 2020 at 14:36):
And now it's back! :-)
Tim Abbott (Jul 06 2020 at 17:29):
The badge notifications on iOS are new (though they've been present on Android for over a year). We're aware of some bugs with the new feature on iOS, but I don't think anyone has reported that failure mode before. I'll pass this one to our mobile team.
Tim Abbott (Jul 06 2020 at 18:49):
@Dave deBronkart are you seeing this issue right now?
Dave deBronkart (Jul 06 2020 at 18:51):
@Tim Abbott sir yes sir :slight_smile: IMG_7149.PNG IMG_7148.PNG
Dave deBronkart (Jul 06 2020 at 18:52):
(deleted)
Dave deBronkart (Jul 06 2020 at 18:52):
(deleted)
Dave deBronkart (Jul 06 2020 at 18:52):
(deleted)
Dave deBronkart (Jul 06 2020 at 18:56):
In case it's of interest, separately a few hours ago I started getting unwanted notifications from my Fitbit app, asking me every ten minutes to turn on Location Services so it can provide unwanted special services, ahem. I've asked on their community forum and nobody's responded yet.
I'm on iOS 13.4.1 (never upgraded to 13.5, and am ignoring 13.5.1, which allegedly causes battery drain for some. But for YOU I would take the risk :-) ... just ask
Tim Abbott (Jul 06 2020 at 19:26):
Interesting!
Tim Abbott (Jul 06 2020 at 19:27):
So, looking at our server-side data structures, it appears that you're not expected to have any active push notifications in the server's understanding of the situation.
Tim Abbott (Jul 06 2020 at 19:27):
We have a theory for what the client-side bug could be here.
Tim Abbott (Jul 06 2020 at 19:28):
@Dave deBronkart did you read the message that mentioned you using the mobile app?
Dave deBronkart (Jul 06 2020 at 19:32):
Tim Abbott said:
Dave deBronkart did you read the message that mentioned you using the mobile app?
I'm open to any suggestion but I have no clue what you mean by that. :puzzled:
Dave deBronkart (Jul 06 2020 at 20:11):
Just for grins, @Tim Abbott , I've just turned off Zulip notifications on my phone, which made the (1) go away. Let me know what to do next. (Within the app, all three notification switches are set to On.)
Dave deBronkart (Jul 07 2020 at 18:47):
@Tim Abbott fwiw I just upgraded iOS to 13.5.1 and the fake notification “1” is still there
Tim Abbott (Jul 07 2020 at 19:35):
@Dave deBronkart yeah, I expect that your turning off Zulip notifications may actually have added to the problem. The bug is a client-side bug that causes the client to ignore the notification to change the badge count to 0 when you read the message if the app was focused at the time that notification arrived. So the count of 1 should be automatically fixed the next time you receive a notification ... but that likely won't happen if you disable delivery of mobile notifications to the device at the device level.
Dave deBronkart (Jul 07 2020 at 21:19):
I can live with that. Hey guess what - you tagged me and now it's fixed! Thx.
Dave deBronkart (Oct 13 2020 at 17:15):
@Tim Abbott or anyone,
Continuing the above from long ago -
Some time ago I stopped getting notifications on iPhone. As far as I can tell, every setting in the app and phone is turned on, but I never see anything on the badge. Advice?
Tim Abbott (Nov 19 2020 at 19:39):
@Dave deBronkart sorry for the slow reply. The badge feature for iOS is currently disabled pending debugging some subtle interaction issue that resulted in the "remove count" notifications not being delivered.
Last updated: Apr 12 2022 at 19:14 UTC
